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The benchmark of excellence

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The Telco Data Excellence Awards celebrate the people, businesses and organisations doing exceptional work. Explore the categories and help recognise someone shaping the future through their achievement, leadership and impact.

Telco Data Excellence Awards

Telecoms Operator of the Year Award

The network that delivered for its customers this year.

About this category

This award recognises a fixed, mobile or converged telecoms operator whose network performance, customer outcomes and investment over the last twelve months stand out. Judges look for reliability, coverage, customer experience and responsible growth.

Eligibility

  • Open to licensed fixed
  • Mobile and converged telecoms operators serving UK customers

Judging criteria

  • Network performance
  • Customer outcomes
  • Investment and coverage
  • Innovation
  • Responsible practice

Qualitative criteria

A network customers can depend on.

Metrics

  • Coverage
  • Availability
  • Speeds
  • Complaints
  • Customer satisfaction and investment

Additional criteria

Entries should include a concise case study, supporting figures such as premises passed, coverage, uptime, speeds, take up, customer satisfaction or carbon saved, and, where possible, comments from customers or partners. Commercially sensitive figures can be given as ranges or percentages, and nothing in an entry is shared beyond the judging panel. Never include customer personal data, credentials or details of unresolved security weaknesses. Judges consider the size and stage of the business, so a regional alternative network provider competes on equal terms with a national operator.

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